Unless otherwise stated, all Hunter & Lola branded products are handmade to order, and therefore the turnaround times can vary.
Please see below for a guideline on our typical turnaround times. Please note that these turnaround times are to be used as a guideline - and may be slightly higher during busy seasonal periods. Therefore turnaround times may be subject to change based on current circumstances. If you would like to double-check our current turnaround times before ordering, please get in touch.
Typical Turnaround Time
|All non-painted wooden decor, prints, felt ball garlands and accessories||
5-7 working days
|All stained products, and products within our Boho Style collection||5-7 working days|
|Custom painted wooden decor [where you select the colours]. And any painted wooden decor and learning resources.||
upto 3-4 weeks
|Felt ball wreaths||upto 3-4 weeks|
|Custom name signs||
approx 4-5 weeks
*please note this item has a longer turnaround time due to production issues with our supplier as a result of COVID restrictions.
If you require a handmade product sooner, please get in touch with us first so that we can see if we can accommodate.
We operate a delivery system based on the size of products that you order. This system is based on Royal Mail's Large Letter and Small Parcel pricing structure.
Delivery costs vary by country as follows:
We offer FREE UK Shipping for orders over £60. Please ensure to select the Free Shipping option at checkout when placing your order to receive this.
Standard Delivery in the UK is sent via Royal Mail 2nd Class, which takes approximately 2-5 working days from date of dispatch.
International shipping is available on all of our products via either Royal Mail International Standard, Royal Mail International Signed, or Courier for larger orders. International shipping times are generally 5-7 working days from date of dispatch, however can vary dependent on country, and local courier services.
For all international deliveries, we will refund any overages charged once your order has been dispatched. Please note that our shipping costs are determined by combination of postage AND packaging costs. Average packaging cost is approximately £2 per order. All shipping overages are refunded automatically to the payment method used for your order.
Please allow extra time when placing your order during Bank Holidays or Festive periods.
We obtain proof of postage for all items sent, and cannot be held responsible for any losses, or damage to products during delivery. If an item is lost or damaged in the post, we will ask you to submit a claim to Royal Mail - and will provide you with the documentation required to support your claim. If you would like to replace the original order, we will request that you submit a new order using the compensation monies received from Royal Mail. We will however prioritise your order so that a replacement is made and dispatched to you as quickly as possible.
Hunter & Lola are not responsible for any import duties, taxes or other fees imposed on your order by your own country. Nor are we responsible for any shipping delays caused by postal/courier services, or local customs.