If you change your mind after placing your order. Please contact us within 12hrs of placing your order via email. After this time, your order may already be in progress, and we cannot guarantee that we can successfully cancel your order.
In line with the Distance Selling Regulations, you have a fourteen day cooling off period after receiving your order, whereby you can change your mind and return your item.
Please note however, that this does not apply to personalised or custom made items, which cannot be returned unless broken/faulty.
For any returns, buyers are responsible for any return shipping costs. It is the buyers responsibility to apply the appropriate postage for the value of the item - and to obtain proof of postage for any item returned. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Accepted refunds will be for the product value only, and will not include any postage costs or custom fees on the order.
If you have used a discount code on your order, then only the final value paid for the product after the discount has been applied will be refunded. If you have purchased multiple items using a discount code, then the discount value will be automatically re-distributed across the order minus the product(s) you are returning - and therefore the final refund may vary to what you originally paid as a result.
Gift vouchers and credit notes are non-exchangeable, and have no cash value. If you have used a gift voucher on your order, including any credit vouchers won in promotional giveaways and events that we conduct or participate in - then no refund will be given. In cases where you have paid additional monies towards the product over the value of the gift voucher or credit note, then these additional monies will be refunded to you, and your gift voucher will be deemed null and void.
Any personalisation such as names, dates, and paint/glitter colour choices are taken directly from your invoice.
We ask that all spelling and grammar, and paint/glitter colour options are double-checked before placing your order, as this is what we use when creating your products.
Any mistakes made on the invoice, which have not been bought to our attention will have a further cost incurred to replace the item - up to the full cost of the item, including any additional postage fees. These charges are at our discretion, depending on work involved to rectify your order.
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.
Actual colours of products (paint or otherwise) may vary due to differences in screen colours and callibration - and we cannot be held responsible for any variation in colour in the final product.
Sizes for all products are detailed within the product description. Where possible, we will always aim to provide a height, width and depth for every product. In cases where an item could be perceived to be a different size due to photography style or otherwise, we will look to include an additional photo that scales the product alongside a common household item to assist in gauging true size. We ask that you take note of these measurements before placing your order, to ensure that you understand the final size of the product before it is made.
All of our products are wrapped securely in protective packaging before being dispatched. However we understand that on some occasions items can still get damaged during transit.
If your item is damaged during delivery, please get in touch with us within 14 days so that we can advise you on next steps to make a damage claim. After this period, we cannot be held responsible for any damages.
We obtain proof of postage for all items sent, and cannot be held responsible for any losses, or damage to products during delivery. If an item is lost or damaged in the post, we will ask you to submit a claim to Royal Mail - and will provide you with the documentation required to support your claim. If you would like to replace the original order, we will request that you submit a new order using the compensation monies received from Royal Mail. We will however prioritise your order so that a replacement is made and dispatched to you as quickly as possible.
Hunter & Lola are not responsible for any import duties, taxes or other fees imposed on your order by your own country. Nor are we responsible for postal delays caused by either postal/courier services used, or by local customs authorities.