If you change your mind after placing your order. Please contact us within 12hrs of placing your order via email. After this time, your order may already be in progress, and we cannot guarantee that we can successfully cancel your order.
RETURNS & REFUNDS
In line with the Distance Selling Regulations, you have a fourteen day cooling off period after receiving your order, whereby you can change your mind and return your item.
Please note however, that this does not apply to personalised items, which cannot be returned unless broken/faulty.
For any returns, buyers are responsible for any return shipping costs. It is the buyers responsibility to apply the appropriate postage for the value of the item - and to obtain proof of postage for any item returned. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
MISTAKES & TYPING ERRORS
Any personalisation such as names, dates, and paint/glitter colour choices are taken directly from your invoice.
We ask that all spelling and grammar, and paint/glitter colour options are double-checked before placing your order, as this is what we use when creating your products.
Any mistakes made on the invoice, which have not been bought to our attention will have a further cost incurred to replace the item - up to the full cost of the item, including any additional postage fees. These charges are at our discretion, depending on work involved to rectify your order.
LOST, DAMAGED & FAULTY ITEMS
All of our products are wrapped securely in protective packaging before being dispatched. However we understand that on some occasions items can still get damaged during transit.
If your item is damaged during delivery, please get in touch with us within 14 days so that we can advise you on next steps to make a damage claim. After this period, we cannot be held responsible for any damages.
We obtain proof of postage for all items sent, and cannot be held responsible for any items lost in the post. We will however assist you in raising a claim with Royal Mail for compensation for your lost item.
IMPORT DUTIES, TAXES & OTHER FEES
Hunter & Lola are not responsible for any import duties, taxes or other fees imposed on your order by your own country. Nor are we responsible for postal delays caused by either postal/courier services used, or by local customs authorities.