Unless otherwise stated, all Hunter & Lola branded products are handmade to order, and therefore the turnaround times can vary. Please see below for a guideline on turnaround times for our own handmade products:
- * Felt ball garlands and accessories - typical turnaround time is 3-5 working days. However custom, or glitter garlands may take upto 14 working days.
- * Prints - all prints are typically shipped within 2-3 working days
- * Felt ball wreaths, mobiles and trees - please allow upto 21 working days
- * Wooden decor (exc. name signs) - please allow upto 21 working days for any wooden decor to be made and dispatched. This does not include any items that are "left natural" i.e. unpainted. In these cases, if in stock, your item will be shipped within 3-5 working days
- * Name and custom word signs - all name and custom word signs are ordered in specially. Therefore please allow upto 21 working days for these items to come in, and be painted. If the sign is to be left natural, then it will be shipped the next day after it arrives with us. This can take upto 3 weeks to arrive with us depending on time of year.
If you require a handmade product sooner, please get in touch with us first so that we can see if we can accommodate.
If your order only includes products from our lifestyle brands, then these will be shipped within 3-5 days - though typically sooner. The only exception to this is pre-order items, which the estimated shipping date will be available on the product page before you add to basket.
Lifestyle brands include any products from the following brands (non Hunter & Lola branded products):
All Books, Didi & Bud, Metoo & Melootka, Play & Go, Sass & Belle, Wee Gallery
We operate a delivery system based on the size of products that you order. This system is based on Royal Mail's Large Letter and Small Parcel pricing structure.
Delivery costs vary by country as follows:
- UK - £1.50 - £3.95
- Europe - £7.95 - £16.95
- USA & Canada - £13.95 - £24.95
- Australia - £13.95 - £26.95
Standard Delivery in the UK is sent via Royal Mail 2nd Class, which takes approximately 2-5 working days from date of dispatch.
International shipping is available on all of our products via either Royal Mail International Standard, Royal Mail International Signed, or Courier for larger orders. International shipping times are generally 5-7 working days from date of dispatch, however can vary dependant on country, and local courier services.
For all international deliveries, we will refund any overages charged once your order has been dispatched. Please note that our shipping costs are determined by combination of postage AND packaging costs. Average packaging cost is approximately £1-1.50 per order. All shipping overages are refunded automatically to the payment method used for your order.
Please allow extra time when placing your order during Bank Holidays or Festive periods.
We obtain proof of postage for all items sent, and cannot be held responsible for any loss of damage to products during delivery.
Hunter & Lola are not responsible for any import duties, taxes or other fees imposed on your order by your own country. Nor are we responsible for any shipping delays caused by postal/courier services, or local customs.